Tangilla is an Association Management System (AMS) designed specifically for REALTOR® associations, emphasizing automation, integration, and efficiency.
Who founded Tangilla?
Tangilla was founded by Phil Kells, David King, and Jeff Turner and is headquartered in Many, NSW, Australia. The company runs operations in Australia, Argentina, and the United States, but we only provide services to REALTOR® Associations in the United States.
Why choose Tangilla for REALTOR® associations?
Tangilla offers a highly automated and integrated solution tailored to the unique needs of REALTOR® associations in the United States, ensuring compliance, accuracy, and efficiency.
Technical Architecture:
What technical platform does Tangilla use?
Tangilla operates entirely on Amazon Web Services (AWS), utilizing a microservices architecture and an API-first approach.
Can Tangilla integrate with existing MLS systems?
Yes, Tangilla integrates seamlessly with every popular MLS platform.
Does Tangilla offer single sign-on (SSO)?
Yes, SSO is required to utilize Tangilla. Tangilla provides robust SSO capabilities via the Tangilla SSO product or third-party IdP providers with an API that supports GET, POST, and PUT/PATCH for accounts using SAML or OIDC. Tangilla does NOT support the storing or transmission of passwords between systems.
Membership Management:
How does Tangilla define membership relationships?
Membership relationships are the key structure of the Tangilla database. A “relationship” is the intersection of a person, their office, and their role.
Is the membership onboarding process fully automated?
Yes, membership onboarding from application to provisioning of services like MLS and lockbox access is fully automated.
How does Tangilla ensure data accuracy in memberships?
Tangilla integrates directly with state licensing authorities to ensure daily updates and accurate eligibility. Tangilla also has real-time integration with M1 and directly provisions MLS and lockbox.
Finance and Billing:
How does Tangilla handle invoicing?
Tangilla automates invoice generation, reminders, and overdue notifications seamlessly.
What happens if members do not pay their dues by our suspension date?
Tangilla automatically suspends access to services upon non-payment and reinstates it once payment is confirmed.
Does Tangilla provide financial reporting?
Detailed financial reporting and audit trails are available and simplified within Tangilla. Tangilla acts as a detailed subledger for your general ledger.
Education and Events:
Can Tangilla manage educational courses?
Yes, Tangilla supports comprehensive course management and also offers on-demand educational capabilities through integration.
How does Tangilla handle event management?
Tangilla manages event registrations, logistics, and reporting efficiently, with segmentation capabilities for targeted audience management.
Can education and events be targeted to specific groups?
Events and education can be segmented explicitly to particular groups or roles within Tangilla.
Communication Tools:
Does Tangilla have built-in email communication tools?
Yes, Tangilla offers integrated email design and sending functionalities without needing third-party software.
Can portal messages be scheduled in Tangilla?
Yes, messages and portal tiles can be scheduled for specific timeframes.
What kind of segmentation does Tangilla support for communications?
Tangilla supports segmentation through 55 different data filters that can be combined in thousands of ways.
Committee Management:
Does Tangilla manage committee applications?
Yes, Tangilla handles committee application processes and approvals via an committee integration with Tangilla forms..
How are committee terms managed in Tangilla?
Tangilla manages and tracks committee member terms, roles, and historical data seamlessly. Terms, positions and people are managed inside each committee.
Can historical committee data be migrated to Tangilla?
Yes, historical committee data can be imported during the migration process.
Licensing and Data Integrity:
How often does Tangilla update licensing data?
Tangilla updates licensing data daily through direct integration with state licensing authorities. This is a required integration.
Does Tangilla require manual data entry for license updates?
Tangilla automates license data entry and updates, eliminating manual intervention, unless a license override is required because of data latency between the data available in the state license feed and what is displayed on the state license portal.
What benefits does automated license data management provide?
Automated license management ensures compliance, accuracy, and reduced administrative workload.
Implementation and Transition:
Can Tangilla handle migration from other AMS systems?
Yes, Tangilla has successfully transitioned associations from multiple other AMS systems. Our discovery and migration process is detailed and thorough.
What is the typical duration of a Tangilla implementation?
Implementation timelines can vary, but Tangilla offers a structured approach for efficiency and accuracy. While the implementation timeline can be as little as 8 weeks, our transition queue also influences the time from contract signing to launch. We typically manage one new client launch at a time.
Customer Support and Success:
What kind of support does Tangilla provide?
Tangilla provides customer success managers and support engineering staff experienced in association management. All customer support is managed online, with scheduled customer success calls as a standard part of our service offering.
Does Tangilla offer training for staff and users?
Yes, Tangilla provides comprehensive training resources and personalized onboarding assistance.
Pricing and Contracts:
What is Tangilla’s pricing structure?
Tangilla pricing is generally based on association membership size, staff size, and specific integration requirements. Upon request, a detailed pricing proposal can be provided after completing a pre-discovery questionnaire.
Is there a minimum association size or fee for using Tangilla?
There is no minimum association size, though a minimum fee depends on whether your association is standalone, runs its own MLS, or is part of a regional MLS where you also control billing and provisioning.
