She has the paperwork right there on the counter. Renewed two weeks ago. The state licensing board confirmed it. She even pulled up the state's own website on her phone and showed you the active status.
But when you check Tangilla, the license still shows inactive.
This is not a bug. It's a timing problem. State license data flows into Tangilla every morning through an automated job — each state's records processed, updated, and set as the source of truth for that day. What the state sends is what Tangilla knows. And sometimes what the state sends hasn't caught up to what's actually true.
That gap has a name. And a solution.
What a License Override Actually Does
A License Override is a 21-day bridge. It lets you tell Tangilla: "I've verified this license is valid. Act accordingly."
There are two ways to use it.
The first is when the license already exists in Tangilla but shows an incorrect status. Maybe it's inactive because the renewal hasn't propagated through the state's data pipeline yet. You've confirmed with your own eyes — on the state's official platform — that the license is active. You add the override, the system reflects that, and the member can proceed.
The second is when the license doesn't exist in Tangilla at all. New agent, recent transfer, something that simply hasn't made it into the data yet. You can add the license manually and attach a 21-day override to it. You'll need the license number, license type, expiration date, and the broker affiliation — what Tangilla calls the Related License. That broker connection needs to match what the state shows.
The Verification Requirement
This part matters. A License Override is not a workaround. It's a judgment call, and it requires evidence.
Before you activate one, you need to be able to see that the license exists and is active — either because the member can show documentation, or because you can confirm it yourself on the official state license search platform. If you can't verify it, you don't override it. The process is designed with that constraint built in.
After the Override
Once you save the override, the change is immediate. You'll see a confirmation in the dashboard, and the license will appear in search results. From that point forward, you can edit the override details if something changes — though the override date itself won't move. And if the state data catches up before the 21 days are up, you can remove the override manually. The system will revert cleanly to the state data as the source of truth.
The override doesn't replace the system. It covers the gap until the system catches up.
That's exactly what it was designed to do.
