Her daughter has a choir concert on May 12th.
She just found out. And she's already registered for new member orientation that day. It's a required course and she needs to complete it within her first few weeks. But she can't be in two places at once.
So she does what members have always done. She picks up the phone to call the association to change classes.
We built Tangilla so she doesn't have to.
What the Portal Actually Does
When a member logs into the Tangilla member portal and clicks on My Bookings, they see their class registrations. Right there, next to the class details, is a button: Change Class.
One click. A list of available classes appears. She picks June 2nd. She gets a confirmation. She's moved out of the May 12th class and into the June 2nd class. It's done automatically, instantly, without a single phone call to the office.
That's not a feature. That's a design choice about who holds agency.
We built that interaction on purpose. The question we kept asking was: why does the member need permission to change their own schedule? They don't. They never did. The call to the association was a workaround for a system that couldn't do it any other way.
The Cancel Prompt That Teaches
Here's something that comes up more than you'd expect. A member goes to cancel a registration instead of changing it. Maybe they don't know they can switch sessions. Maybe they're just frustrated and hitting the first button they see.
When they hit cancel, Tangilla pauses. It asks: Are you sure you want to do this? Did you know you could just change the class?
That pause matters. A lot of cancellations aren't really cancellations. They're members who've run out of patience with friction. Give them the easier path and they take it.
When They Do Call
Sometimes they'll call anyway. Old habits. Uncertainty. A preference for talking to a person.
That's fine. We want our clients to say, "I'd be happy to do that for you, but did you know you can do it yourself. What we want our clients to do in that moment is go into the portal, make the change as if they were the member, and walk them through it while they're on the phone. Show them where to click. Let them see it happen.
Maybe they never call again for this.
That's the goal... not to eliminate the human interaction, but to reserve it for the things that actually need it. A class time conflict doesn't need it. A member in distress does. The portal handles the first one so your staff is available for the second.
Tangilla does what your staff shouldn't have to.
